Privacy Policy

Last updated: September 22, 2026

This Privacy Policy explains how My Guide In Panama ("we," "us," "our") collects, uses, discloses, and protects information when you visit myguideinpanama.com (the "Site") or contact us to inquire about or book a tour (the "Service"). It is written to be consistent with widely used international privacy frameworks, including the EU/UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and Panama's Law 81 of 2019 on Personal Data Protection. By using the Site, you agree to the collection and use of information as described here.

1. Who we are

My Guide In Panama is a tour-guide service operating in Panama City, Panama. For any privacy question or request, contact us at [email protected] or +507 6986-1671.

2. Information we collect

We collect information in the following ways:

• Information you provide directly — such as your name, email address, phone/WhatsApp number, travel dates, hotel or pickup location, and any message details you submit through our contact or booking forms.
• Automatically collected information — such as your IP address, browser type, device type, pages visited, and general location (country/region), collected through standard web server logs and our hosting provider's analytics.
• Cookies and similar technologies — small files used to remember basic preferences (for example, your preferred language) and to keep the site secure. See Section 8 below.

We do not knowingly collect payment card numbers, government ID numbers, or other sensitive financial identifiers through this Site.

3. How we use your information

• To respond to inquiries and arrange tour bookings.
• To communicate with you about your trip (confirmations, schedule changes, reminders).
• To improve the Site's content, usability, and performance.
• To detect, prevent, and address technical issues, fraud, or abuse.
• To comply with legal obligations where applicable.

4. Legal bases for processing (EU/UK visitors)

Where GDPR applies, we process personal data on the following legal bases: your consent (for example, submitting a contact form), performance of a contract (arranging and delivering a tour you booked), and our legitimate interests in operating and securing the Site.

5. How we share information

We do not sell your personal information. We may share limited information with:

• Service providers who help us operate the Site and communicate with customers (for example, our website hosting provider, email provider, and messaging apps such as WhatsApp).
• Legal authorities, if required to comply with a legal obligation, protect our rights, or ensure the safety of any person.
• A successor entity, if our business is transferred as part of a merger, acquisition, or sale of assets, subject to the same or comparable privacy protections.

6. International data transfers

Our Site is hosted using global infrastructure providers, which means your information may be processed in countries other than your own, including Panama and the United States. Where required, we rely on appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) for such transfers.

7. Data retention

We keep booking and inquiry information only as long as necessary to provide the Service, respond to your inquiry, meet legal or tax obligations, and resolve disputes, after which it is deleted or anonymized.

8. Cookies

We use a small number of cookies that are strictly necessary for the Site to function correctly — for example, to remember your preferred language. We do not use cookies for third-party advertising. You can control or delete cookies through your browser settings; doing so may affect some Site functionality.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Request a copy of your information in a portable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time and in accordance with applicable law.

10. Children's privacy

This Site is not directed at children under 16, and we do not knowingly collect personal information from children without appropriate parental or guardian involvement in the booking process.

11. Security

We use reasonable technical and organizational measures — including encrypted (HTTPS) connections — to protect information submitted through this Site. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Third-party links

The Site may link to third-party services (for example, WhatsApp, maps, or review platforms). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.

14. Contact us

My Guide In Panama
Urbanización Parque Real, calle Ferrara casa n°26, Panama City, Panama
Email: [email protected]
Phone / WhatsApp: +507 6986-1671